Overview
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a comprehensive return and refund policy valid for 30 days from the date of receipt.
Return Eligibility
- Returns are accepted within 30 days of receiving your order
- Items must be in their original condition and packaging
- All tags and labels must remain attached
- A proof of purchase or order number must be provided
Return Process
- Contact our customer service team to initiate your return
- Fill out the return form included with your order
- Package your item securely using original packaging when possible
- Ship the item back using a tracked shipping method
Refund Information
- Full refunds will be issued for items returned in original condition
- The refund will be processed to the original payment method
- Processing time: 5-7 business days after receiving the returned item
- Shipping costs are non-refundable unless the return is due to our error
- If an item arrives damaged or defective, we will cover return shipping costs
Exceptions
The following items cannot be returned:
- Personalized or custom-made products
- Intimate apparel or hygiene products
- Downloadable software or digital products
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of receipt
- Take photos of any damage
- Keep all original packaging
- We will provide a prepaid return label and process a full refund or replacement
Contact Information
For any questions about returns or refunds:
- Email: support@bellaglory.com
- Phone: 1-240-303-3942
- Business Hours: Monday-Friday, 9 AM – 5 PM EST
We reserve the right to deny returns that do not meet the above criteria. This policy may be updated from time to time without prior notice.