Last Updated: December 13, 2024
Order Processing
Orders are processed Monday through Friday, excluding holidays. Most orders are processed within 2-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods and Delivery Times
We offer the following shipping options:
Domestic Shipping (United States)
- Standard Shipping (5-7 business days)
International Shipping
- Standard International (10-15 business days)
Delivery times are estimates and begin from the date of shipment, not the order date. International delivery times may vary depending on customs processing.
Shipping Rates
Domestic Orders
- Free standard shipping on orders
International Orders
- Standard International: Free
International shipping rates vary by destination country and package weight.
Order Tracking
A tracking number will be provided via email once your order ships. You can track your package:
- Through our website by logging into your account
- By clicking the tracking link in your shipping confirmation email
- By contacting our customer service team
International Orders
Customs and Import Duties
Customers are responsible for all customs fees, import duties, and taxes for international shipments. These charges vary by country and are not included in the shipping cost.
Restricted Countries
Due to shipping restrictions, we cannot ship to certain countries. Please contact customer service to verify if we can ship to your location.
Lost or Damaged Packages
If your package is lost or damaged during transit:
- Contact our customer service team within 30 days of the receiving date
- Provide your order number and photos of damaged items (if applicable)
- We will investigate the issue with the carrier and process a replacement or refund
Address Requirements
- Provide complete and accurate shipping information
- Include apartment/suite numbers when applicable
- Use a street address rather than a P.O. Box for express shipping
- Verify your address before completing your order
Return Shipping
Please refer to our Return Policy for detailed information about return shipping procedures and costs
Contact Us
For questions about shipping or to report issues with your delivery:
- Email: support@bellaglory.com
- Phone: (240) 303-3942
- Customer Service Hours: Monday-Friday, 9 AM – 6 PM EST
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.